by Natasha Lair
Last updated: 2:00 PM ET, Wed September 17, 2025
Waterloo Hotel Management Ltd. is actively courting the Canadian market with three distinctive all-inclusive resorts in Turks and Caicos.
Anna Walker, sales rep for Waterloo Hotel Management, was in Toronto last week to meet with the travel trade. TravelPulse Canada sat down with Walker, a Canadian herself, who says the connection to the Canadian market is both personal and strategic.
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Walker emphasized that Turks & Caicos is easily accessible from Canada, with direct flights through Air Canada and WestJet making it a convenient Caribbean escape. She highlighted the destination’s safety and upscale yet intimate atmosphere as key draws for Canadians.
Three Resorts, Three Personalities
Walker explained that Waterloo Hotel Management oversees three properties across two brands. The Turks and Caicos Collection, which includes Blue Haven and Alexandra Resorts, is “very light and playful” and particularly well-suited for families, she said. Being all-inclusive, the resorts also make budgeting easier for guests, setting them apart in Providenciales.
Blue Haven. Turks and Caicos (Photo Credit: Waterloo Hotel Management)
Ambergris Cay offers what Walker described as “Uber-lux, barefoot luxury — the ultimate getaway for relaxation, seclusion, and truly being present.”
The Waterloo portfolio includes Ambergris Cay, a private-island sanctuary with 17 beachfront bungalows and multi-bedroom villas; Blue Haven Resort, a 45-key boutique property in Leeward with access to a private marina; and Alexandra Resort, a 146-key family-friendly option located directly on Grace Bay Beach.
Alexandra Resort. Grace Bay, Turks & Caicos (Photo Credit: Waterloo Hotel Management)
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Alexandra and Blue Haven operate under the Turks and Caicos Collection brand, allowing guests to “stay at one, play at two” with full access between the resorts. Meanwhile, Ambergris Cay stands apart as an ultra-luxury option, accessible via a 20-minute private flight from Providenciales.
Why Turks & Caicos for Canadians?
Walker points to the boutique nature of the destination as a key differentiator.
“Turks & Caicos isn’t about massive hotels or crowded beaches,” she explained. “Even on Providenciales, you still feel a sense of exclusivity. The culinary scene is incredible, the island hopping opportunities are unique, and of course the water is like nothing else you’ll ever see.”
She added that many Canadians don’t realize the archipelago is made up of 40 islands and cays, making it a prime spot for combining different experiences — from bustling Grace Bay to the seclusion of Ambergris Cay.
Advisor Support and Incentives
“We’re heavily involved in trade. I do a lot of one-on-one training, we host FAM trips, and our owners love to have advisors come down and experience the properties,” said Walker.
“We also pay 13% commission on tax and service — it almost works out to 15% — and we’ve just joined Virtuoso, which is huge for us.”
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With 48,840 Canadians visiting Turks & Caicos in 2024, Walker says the goal is to build on that demand, focusing first on Ontario and Quebec before expanding nationwide.
And even for Snowbirds, the appetite is there: one Ensemble advisor from Calgary recently inquired about a six-week stay at Ambergris Cay, blending a bungalow and villa experience for their family.
What Advisors Need to Know
Unique Selling Points:
- Ambergris Cay – Private island sanctuary, fly-in only, ultra-personalized luxury.
- Blue Haven Resort – Boutique all-inclusive with private beach, plus VIP access to Alexandra.
- Alexandra Resort – Spacious suites and activities right on Grace Bay, access to Blue Haven.
Advisor Support & Commission:
- “We pay 13% commission to our advisors on the tax and service, so it honestly almost works out to be 15%,” said Anna Walker.
- Recently joined Virtuoso, opening more luxury sales opportunities.
- Strong trade relationships: one-on-one training, frequent FAM trips, and educational stays.
Why Turks & Caicos for Canadians:
- Boutique scale — no crowded beaches or fight-for-a-sunbed resorts.
- Upscale yet intimate: Grace Bay offers high-end shops and world-class dining (Caicos Café is a standout).
- Culinary culture and island-hopping opportunities across 40 islands and cays.
- Iconic turquoise waters and uncrowded beaches that Canadians already associate with the destination — but with far more depth to discover.
Final Word:
“When Canadians think of Turks & Caicos, they already know it’s beautiful and famous for its beaches," said Walker. "But what they don’t always realize is the culture, the culinary scene, and the chance to island hop across 40 different islands and cays. It’s a completely different kind of Caribbean experience.”
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