Passengers travelling through three of Canada's largest airports are being promised a faster and easier experience under a new arrangement that will adopt a common technology platform.
The three airports have joined with SITA, a leading technology provider to the air transport industry, to modernize the passenger experience with a common-use check-in and gate system.
SITA says the over 700 new-generation check-in kiosks and boarding technology will ease the journey for the majority of all guests travelling to, from, and within Canada. The new touchpoints will make it easier to incorporate both contactless and biometric capabilities that will enable airports and airlines to evolve as processes modernize. The new systems are on track to start being installed at all three airports early next year.
The new touchpoints meet and exceed Canadian accessibility requirements and aviation security standards like text-to-speech hardware, navigational keypads, height controls designed for passengers using wheelchairs, tap and chip and pin payment technology for in-flight upgrades and biometric camera capability for future use.
SITA will also provide operational teams at each airport to monitor for any potential bottlenecks in the terminals. The company says this will improve operational performance, provide efficiencies and streamline processes, ultimately resulting in a more effortless guest experience.
"This new platform will allow us to offer a harmonized digital airport experience for passengers and a unique technology integration approach for airlines operating in Canada," said Aymeric Dussart, Vice President, Technology and Innovation, ADM Aéroports de Montréal.
"Our combined vision is to offer the best passenger experience in Canada and highest-quality services to our airlines and industry partners," said Megan Gupton, Chief Technology Officer & Senior Director, IT for The Calgary Airport Authority.
"As air traffic rebounds, we see several benefits to our guests in furthering technological solutions like facial recognition boarding -- getting us closer to our goal of being a contactless airport."
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