NEXUS Enrolment Centres to Re-Open in US; Remain Closed in Canada

NEXUS and FAST interviews will resume at enrolment centres in the United States (US) on November 29, 2021, however enrolment centres in Canada will confinute to be closed.

Existing NEXUS and FAST members who renew their membership before the expiry date on their card will retain membership privileges until they can complete their interview. It's important to renew your membership before it expires to avoid losing privileges.

Toronto Pearson Airport recently installed electronic processing gates (e-gates) for NEXUS travellers. Located in Terminal 1, these new e-gates are reserved for travellers over the age of 16 and utilize RFID chip technology and facial biometrics to expedite your process. Families with children are invited to use the existing NEXUS kiosks for expedited processing. All members are asked to ensure they have activated their membership card in the online membership portal prior to arrival. For information on how to activate your card, please visit CBP Customer Service. For more details on NEXUS air processing, please visit the CBSA NEXUS webpage.

At this time NEXUS services remain available at major international airports and most NEXUS highway lanes. Please consult the NEXUS Land web page for updates and more information.

An improved user experience for exempt essential service providers is now available in ArriveCAN. This means that exempt travellers, such as cross-border workers and essential service providers, are able to save time by entering their mandatory information in ArriveCAN once and using the same ArriveCAN receipt for each entry into Canada as long as their information does not change. Travellers using the mobile App must ensure they have the most up-to-date version available in the Google Play Store or the App Store for iPhone.

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