Duty-free Shops Seek Help from Ottawa

Image: Person making a purchase with a bank card. (Photo Credit: Kampus Production/Pexels)
Image: Person making a purchase with a bank card. (Photo Credit: Kampus Production/Pexels)
Jen Mallia
by Jen Mallia
Last updated: 9:45 AM ET, Tue December 30, 2025

As travel across the border continues to trickle, we have heard many reports about hotels, campgrounds, ski hills and tourist attractions that are taking a hit, particularly on the American side of the border. 

While American travel into Canada has stayed relatively steady — in October 2025, the number of arrivals to Canada by US residents by air increased 1.3% over October 2024, while arrivals by automobile decreased 0.7% — travel by Canadians into the U.S. has fallen steeply. In the same month, Canadian-resident return trips from the United States by air fell 23.9% compared with the same month one year earlier. Canadian-resident return trips by automobile dropped 30.5%, according to Statistics Canada.

With stats like that, it’s not surprising that businesses who cater to Canadian visitors are suffering. On our side of the border, roadside duty-free shops are feeling the pinch intensely.

The Frontier Duty Free Association is an organization made up of land border shop owners, and they are taking their concerns to the federal government in hopes of finding help. According to a report in CBC News, the central requests are for repayable loans for struggling shops and a reduction in red tape regarding labelling. 

Fewer travellers mean less duty-free shoppers, which has caused business to diminish. Tania Lee, President of the Frontier Duty Free Association reports a duty-free store in New Brunswick has already been forced to close. “And we have stores in B.C. that are teetering on the edge. And also stores in Manitoba that have been really hard hit,” Lee says. “They are telling us that they won’t make it through the winter time, and it’s heartbreaking because you can feel their pain.”

Related: Industry Calls for Transborder Tourism Reset



Topics From This Article to Explore

Featured Video

Jen Mallia

Jen Mallia

Senior Editor

Jen Mallia is an Edmonton-based writer, editor, and Oxford comma apologist. She is a former senior editor of the CAA/AMA Insider magazines and has written for a host of publications, including The Globe and Mail. National Post, The Guardian, Today's Parent, and InStyle. 

Get To Know Us Better

Advertise with UsTravelPulse Canada has been voted #1 by Travel Advisors in Canada year after year.. Let us help you connect with them.
Follow us on Social MediaDaily updates on Travel industry news and events across our social media channels stay current follow along!
Advertise with UsTravelPulse Canada has been voted #1 by Travel Advisors in Canada year after year.. Let us help you connect with them.
Follow us on Social MediaDaily updates on Travel industry news and events across our social media channels stay current follow along!

Become A Travel Expert

Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...
Upcoming Webinar
I Am Israel: Rediscovering the World's Most Timeless DestinationFriday, September 18, 2026
2:00pm Eastern
From new sites in the Old City of Jerusalem to culinary experiences to spiritual connections, join us...
Upcoming Webinar
Beyond the Ship: Maximizing Pre and Post Cruise ExperiencesThursday, September 10, 2026
2:00pm Eastern
Discover how to enhance the cruise experience with strategic pre and post cruise planning. Learn how...
Upcoming Webinar
Future Leaders in Travel: Meet Our Supplier PartnersFriday, September 11, 2026
2:00pm Eastern
The Future Leaders in Travel conference brings together an exciting group of emerging travel...
Upcoming Webinar
I Am Israel: Rediscovering the World's Most Timeless DestinationFriday, September 18, 2026
2:00pm Eastern
From new sites in the Old City of Jerusalem to culinary experiences to spiritual connections, join us...