Hyatt's Confidant Collective Platform

Image: The hydrotherapy area of the spa at the Secrets Tides Punta Cana (Photo Credit: Inclusive Collection)
Image: The hydrotherapy area of the spa at the Secrets Tides Punta Cana (Photo Credit: Inclusive Collection)

Last updated:: 8:00 PM ET, Thu June 26, 2025

Hyatt's Inclusive Collection has launched the Confidant Collective, a comprehensive platform designed to empower travel advisors with best-in-class tools and resources. The program integrates an advisor site, the Confidant Learning educational program and Confidant Rewards into a unified system that supports both experienced advisors transitioning from previous programs and newcomers to the travel industry.

The Confidant Collective recognizes travel advisors' crucial role in helping clients create lifelong memories and connect with loved ones. Through this initiative, the Inclusive Collection aims to collaborate with advisors to craft exceptional client experiences featuring immersive, elevated moments where every detail is seamlessly included.

The Inclusive Collection encompasses 10 premium brands offering unlimited experiences across luxurious resorts in coveted destinations spanning three continents and eleven countries. These properties redefine all-inclusive hospitality with stunning amenities including limitless gourmet dining, premium beverages, 24-hour room service and endless entertainment options. The resorts feature world-class spas, activities for all ages, award-winning staff and unique venues suitable for destination weddings, honeymoons, anniversaries and business events.

The program demonstrates commitment to travel advisors through multiple support channels including educational training, customer service support, travel opportunities, rewards, marketing materials and business growth resources. Current initiatives include Amazing May, celebrating Travel Advisor Appreciation Month with exclusive webinars featuring new resort previews in Aruba, St. Lucia and the Dominican Republic's Miches region, plus giveaways offering resort stays, airfare, cash vouchers and premium travel items for Certified Confidants.

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Jen Mallia

Jen Mallia

Senior Editor

Jen Mallia is an Edmonton-based writer, editor, and Oxford comma apologist. She is a former senior editor of the CAA/AMA Insider magazines and has written for a host of publications, including The Globe and Mail. National Post, The Guardian, Today's Parent, and InStyle. 

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