Air Canada Vacations is embarking on a multi-year journey to evolve its business, elevate the customer and travel advisor experience and create new opportunities for sustainable growth. The first step is partnering with global travel tech company, Juniper Travel Technology.
“This partnership is a foundational step in the evolution of Air Canada Vacations,” says Nino Montagnese, Vice President at Air Canada Vacations. “By combining Juniper’s travel technology expertise with the strength of Air Canada Vacations, Air Canada’s vast global flight network and its Aeroplan loyalty program, we are creating the conditions for a more connected travel journey that offers customers greater choice and flexibility while giving travel advisors better tools to serve them.”
According to Air Canada Vacations, Juniper’s booking platform will help modernize the way travellers discover, build and book vacations. Juniper will provide customers and travel advisors with access to a broader range of travel products worldwide, including hotels, cruises, tours, attractions, car rentals, rail and more. By using the new platform, advisors and travellers will have more flexibility and customization for vacation packages and a richer, more personalized shopping experience.
Juniper is designed to grow and scale over time to become an integrated platform, with expanded product access and streamlined tools designed to support efficient service and business growth.
“We are proud to partner with Air Canada Vacations at such an important moment in its evolution,” said Juan Mateos, CEO at Juniper. “Our scalable platform will help Air Canada Vacations expand choice, adapt to evolving customer needs and create a seamless travel planning experience for travellers and travel advisors alike.”
The implementation of the platform will be multi-phased. Air Canada Vacation and Juniper intend to work closely with travel advisors and partners to ensure a smooth transition.
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