As new federal vaccination requirements for Canadian air travel come into effect on October 30, Sunwing says it wants to help customers and agents navigate the new regulations with ease as part of its commitment to frictionless travel experiences.
In anticipation of the implementation date this weekend, Sunwing has sent out numerous email reminders to customers and agents explaining the new requirements, in addition to updating the Travel Requirements page on Sunwing.ca with a pre-departure checklist under the 'Before going to the airport' tab. The Sunwing Agent portal has also been updated.
Reminders about vaccination requirements can also be found within the booking path, the Travel Advisories page, eDocs, confirmation emails and within the new Sunwing App. The new requirements will be rolled out in a two-phased approach starting October 30, details of which can be reviewed on all agent and consumer platforms.
"As demonstrated by the government lifting the advisory against non-essential travel for fully vaccinated Canadians, vaccinations are a critical tool in helping our industry rebound and return stronger than ever before," commented Andrew Dawson, Sunwing's President of Tour Operations.
"We're dedicated to making the travel process frictionless and stress-free every step of the way and are in constant communication with our customers and agency partners. With simplified information on travel requirements, we're hoping to show Canadians that returning to paradise is easy under our wing."
Sunwing has also implemented a mandatory corporate vaccination policy for employees across all Canadian divisions. Kelly Davis, Chief People Officer at Sunwing Travel Group, says the vast majority of staff members are onboard.
"The response to our corporate vaccination policy has been overwhelmingly positive. After over a year and a half of living through this pandemic, our passionate and customer-centric employees are eager to do whatever it takes to help support our beloved industry," Davis said.
"To date, 96.7% of our Canadian employees are within compliance of the policy and we are grateful for our EPIC team's support of our industry's recovery."
More information on what Sunwing is doing to help keep its customers and employees safe throughout the vacation journey can be found on the Safe with Sunwing page.
Topics From This Article to Explore
