Travelport has revealed the latest product feature release for its next-generation travel retailing platform, Travelport+.
The new self-servicing suite and automation tools aim to help travellers, and the travel retailers that support them, to create an efficient, online shopping and servicing experience for travelers. Travelport has also recently expanded the availability of NDC content and NDC servicing capabilities for several of its airline partners.
"This next phase of our Travelport+ evolution is all about making our next-generation travel marketplace work and feel more like the Internet, with more self-service and automation, so that our customers can activate their own modern digital retailing experiences," said Jen Catto, Chief Marketing Officer at Travelport.
"With so many customers upgrading to Travelport+, we've remained agile and focused on providing agents the ability to automate a task quickly and easily, so that agents get more time back in their day to serve and support their travellers," Catto added.
Travelport says its new self-service tool, Productivity Automator, is designed to help agents work more productively by reducing the amount of manual back-end tasks and calls to suppliers.
The automation capabilities available with Productivity Automator through Travelport+ give agents more time to focus on advising their travellers and increased upsell opportunities for suppliers. Travelport+ customers using Productivity Automator have seen they can potentially generate a 14% time savings every day.
The latest Travelport+ product release also introduces modernized self-service tools for agency customers and developers, including a completely redesigned MyTravelport developer portal. The updated portal now offers virtual agent support, a smarter knowledge base search, and an online community.
New add-ons with Travelport+ include paid seats and baggage opportunities with more than 14 additional airlines.
The company has also signed NDC deals with 19 airlines worldwide and is continually rolling out more NDC content, making it accessible to Travelport customers in each region. American Airlines NDC content is now available to Travelport+ customers in North America, and Travelport anticipates that NDC content from three additional airlines will go live this quarter.
"New Distribution Capability is a key component to transforming travel retailing," said Neil Geurin, Managing Director of Digital and Distribution for American Airlines. "Travelport is making significant progress with NDC by providing travel agents with access to better, more relevant offers, which is invaluable to American and our customers."
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