by Sarah Kuta
Last updated: 10:15 PM ET, Wed July 15, 2026
Jenifer Costello (Photo Credit: Aurora Expeditions)
WHY IT RATES: Aurora Expeditions has promoted a veteran travel industry leader to spearhead its North American sales and customer service operations. —Sarah Kuta, TravelPulse writer
Aurora Expeditions has announced the promotion of Jenifer Costello to the role of Sales and Customer Service Director – North America, recognizing her significant contribution to the company's success in the region over the past three years.
Jenifer brings more than 28 years of experience in the travel industry, with extensive expertise in expedition travel sales, partner development and customer service leadership. Since joining Aurora Expeditions in 2023, she has played an instrumental role in strengthening relationships with travel advisors and expanding the company's presence across North America.
In her new role, Jenifer will lead Aurora Expeditions' North American Contact Center, Sales Operations and Customer Service teams, driving operational excellence, enhancing the customer experience and further supporting the company's valued travel advisor partners.
"Jenifer has been an integral part of Aurora Expeditions' success in North America over the past three years," said Elena Prenner, Global Head of Sales & Customer Experience, Aurora Expeditions.
"Her passion for expedition travel, deep understanding of the trade and unwavering commitment to exceptional customer service have made a significant impact on our business. This promotion recognizes Jenifer's leadership and the important role she will continue to play as we invest in the North American market."
SOURCE: Aurora Expeditions press release.
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