On February 1, Delta will begin providing free WiFi to all customers on most mainline domestic flights. Passengers will have to enter their SkyMiles number to access the free service.
Delta says it will offer the free service on more than 700 aircraft by the end of 2023. That's just the start: the airline plans to offer free WiFi on international and regional aircraft by the end of 2024.
As Travel Weekly reports, the move will make Delta the first of the Big 4 U.S. airlines to offer free WiFi. Among the 10 largest U.S. airlines, only JetBlue widely offers free WiFi. Canada's Porter Airlines recently announced that it will offer free WiFi on its new fleet of Embraer E195-E2s.
Delta's announcement, made yesterday at the CES technology conference in Las Vegas, brings to fruition a goal the carrier has talked about for yearsLast spring, the airline conducted exploratory tests with SpaceX's Starlink satellite service, but in the end decided to partner with T-Mobile on the free service.
Delta will use its free WiFi offering as the underpinning of a new personalized entertainment experience, which it is calling Delta Sync. Delta will begin rolling out Delta Sync for SkyMiles members this summer.
Delta Sync users will receive personalized content recommendations within the carrier's in-flight entertainment system, similar to what they experience on their smart TV at home.
Delta Sync will also offer real-time seatback flight notifications, exclusive deals in partnership with other consumer brands, and food and beverage ordering in first class.
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