New commission protection and tracking are being implemented at Air Canada Vacations in a move that is said to “further solidify the company’s dedication to stronger partnerships and ensuring shared success within the travel agent community.”
In an update sent out Tuesday morning, Nino Montagnese, Vice President, Air Canada Vacations said the company is “implementing concrete steps to support and empower our trusted travel agent partners with the tools they need to thrive in the dynamic travel industry.”
Effective immediately, Air Canada Vacations has implemented a new commission payment policy offering enhanced financial protection and stability. As part of this initiative, travel agents will now be entitled to receive standard commission on any cancelled individual bookings made 45 days or more prior to departure (Cancelled with Deposit), with the exception of cruise and group bookings.
In addition, Air Canada Vacations will protect full commission on any schedule change that provides no option of reprotection and results in a cancelled booking. Unforeseen schedule changes are an occasional reality, and we understand the challenges that travel agents face when cancellations arise due to schedule modifications beyond their control.
In the event of unforeseeable and unavoidable Force Majeure situations that result in cancelled bookings, commission protection will not be applicable.
For the situation where customer voluntarily cancels the reservation due to their refusal to accept our offered alternatives, commission protection will not be applicable.
Air Canada Vacations will also introduce this Fall Flex Travel Tool’s new functionality offering agencies greater visibility and control over their commissions payout, making it easier than ever to track and manage their earnings. Agencies will have clear visibility of all commissions paid and pending on their bookings, providing a comprehensive overview of their earnings.
“Rest assured, we are committed to consistently seeking input at every opportunity to enhance the customer experience, promotions and offers,” said Montagnese. “Our ambition is to better serve you and make Air Canada Vacations the first choice, every time.”
Agents need to stay tuned for more details on the new optional function to request auto-collection of the final payment on the customer's credit card, similar to the initial deposit process.
The announcement is on the heels of previous news that #ACVDreamMakers on Tour events are open for registration after the launch of the new Dream of Sun interactive digital brochure.
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