by Jen Mallia
Last updated: 11:15 AM ET, Fri August 15, 2025
In an email sent out to customers this morning, WestJet offered a few details regarding the June 13, 2025 security breach and the opportunity to enroll in a complimentary fraud and identity theft monitoring program.
The email notice, titled “Notice of Cyber Security Incident” states “the types of personal information affected by this incident vary from person to person but may include your name, date of birth, e‑mail address, mailing address, phone number, gender, recent travel booking history including travel booking number, information about the travel document you used when travelling with WestJet (such as your passport or other government issued identification document) and other information associated with your travel needs such as accommodations requested or complaints filed. No credit card or debit card numbers, expiry dates or CVV numbers or account passwords were affected.”
It goes on to say that family members’ information that is linked on a booking was also compromised. Information about WestJet Rewards members and those who hold a WestJet branded Mastercard was also accessed, but not passwords or credit card numbers or security codes.
WestJet sought to assure customers that it is taking the incident seriously and “treating this incident with the utmost urgency and attention.” The airline has added security measures in an effort to avoid further security issues.
The email concludes with the offer to customers to register with Trans Union for a two-year subscription to its identity theft and monitoring solution. These services will be free of charge, providing customers with credit alerts for any changes to their information for 24 months from the date of enrollment.
These services also provide access to “Identity Restoration agents” who are available to assist with questions about identity theft. In the unlikely event that you become a victim of fraud; a personal restoration specialist will help to resolve any identity theft. This service also includes up to $1,000,000 of expense reimbursement insurance.
Customers are encouraged to reach out with any questions Monday to Friday, between 8:00 a.m. and 8:00 p.m. Eastern Standard Time at 1 833-294-7065.
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