by Jen Mallia
Last updated: 1:35 PM ET, Tue September 16, 2025
WestJet was pleased to accept a 2026 Airline Passenger Experience Association APEX Four Star Major Airline award. The awards are based on “neutral, third-party passenger feedback and insights” which are gathered through APEX's partnership with TripIt from Concur.
According to a release from WestJet, for the 2026 Awards, over one million PNR verified flights have been rated by passengers from more than 600 airlines globally, using a five-star scale. The APEX Five Star and APEX Four Star Airline Awards are independently certified by a professional external auditing company.
"This recognition is a direct reflection of the passion, dedication, and excellence our frontline teams brought to life this year," says Alex Mitchell, Vice President, Guest Experience, WestJet. "It's a huge win for our entire WestJet team—and I couldn't be prouder."
The awards were held as part of the APEX Global Expo in Long Beach, California. This year, WestJet also showcased its uniform on the Expo's global stage during the PCIAW Fashion Show.
"Guest experience is built on global partnerships, and one of the most recognizable parts of that experience comes from WestJet's uniformed employees," says Elise Featherstone, Manager, Uniforms. "The uniform represents more than just attire — it's a symbol of safety, comfort, and trust for every person who travels with us."
In other Canadian carrier news, Porter was named one of the world’s top three regional airlines, and Air Canada snagged a Five Star Major Airline award for the sixth time.
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