Porter Airlines has had to cancel flights until Noon ET today, (Friday July 19) due to "prolonged third-party technology systems outages" and says further delays and cancellations are possible.
The outages are part of a larger global Microsoft outage that at time of publishing, was affecting banks, media outlets and companies across the world. According to CTV/the Associated Press, airlines in the United States, Europe, Australia and India were reporting problems, with some flights grounded. Retail outlets, banks, railway companies and hospitals in several parts of the world were also affected in what appeared to be an unprecedented internet disruption. Microsoft says the outage is not a cyberattack.
In a Facebook post early Friday, Porter says the outages affect areas of their website, mobile app, reservations, flight changes and inquiry systems and passengers cannot be rebooked while systems are offline.
The post continues to say that "the rebooking process will take a period of time, with new flights confirmed over a number of days due to high passenger volume. Communication via email and text will be delayed. The most immediate source of information regarding passenger reservations will be via My Bookings at flyporter.com, once systems are online.
Call Centre agents currently do not have access to reservation or rebooking information. Extended wait times are likely due to anticipated high call volumes.
Any passengers needing to cancel travel plans as a direct result of the systems issue will be offered full refunds. When our website is active, you may submit your refund requests using our Customer Relations contact. Refunds will be processed at a later date."
The airline says it's not necessary to contact Porter prior to your scheduled flight and that they are working to return service to as quickly as possible.
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