by Natasha Lair
Last updated: 12:12 PM ET, Thu November 12, 2026
Kensington announced the launch of its redesigned Agent Portal.
Built with input from the travel advisor community, the new portal offers secure, unified login, simplified navigation, and expanded resources.
“Travel advisors are incredibly important to Kensington, and this new portal is another investment in making it easier for them to do business with us,” said Marc Moore, Vice President, Agency Sales, Kensington.
“We wanted the experience of working with Kensington online to reflect the Kensington experience itself: intuitive, seamless and personalized. Whether an advisor is managing an existing trip, looking for inspiration for a client or building their knowledge of our growing portfolio, we want to make it as easy as possible to find what they need and turn that into opportunities for their business.”
The redesigned portal gives advisors access to their Kensington business along with an expanded collection of tools and resources, including:
- Simplified trip access and management, with a more intuitive experience for viewing and managing existing business and direct access to Request a Quote (RAQ).
- Co-branded itineraries available for advisors to download and share with their clients.
- A centralized resource library bringing webinars, training materials and sales tools together in one place.
- Training and brand education designed to deepen advisors’ knowledge of Kensington and its growing portfolio of travel experiences.
- Marketing support, including access to downloadable materials and the ability to order Kensington brochures.
- Travel insurance resources, now accessible directly through the portal.
- Ambassador Trip information and interest forms, making it easier for advisors to explore opportunities to experience Kensington firsthand.
Kensington said feedback from advisors who tested the portal has underscored the importance of making everyday tasks easier.
“The new portal is much cleaner, more professional and easier to navigate,” said Jeni Schrimsher, Voyages by Jeni.
“I was able to quickly find quotes, trips, booking terms and conditions, FAQs and other tools, and it looks like there are a lot more resources available. The biggest improvement for me is being able to open a trip with just one click from the main menu, rather than having to click through multiple times as we did before. That’s a big improvement! Overall, the appearance is tidier, less busy and much easier to find what you need.”
“I love the new design,” added Redonna Bilbo, Sr. Travel Advisor, Be Our Guest Travel Company.
“The Resources tab is awesome, especially having all the webinars and training materials in one place. The new portal feels familiar, so I didn’t feel like I was learning something entirely new, but I really appreciate the updates to quotes and bookings. I’m looking forward to being able to archive old quotes and keep things more organized as well as having the Destination Expert’s extension right alongside the client information. Overall, some great improvements!”
The new portal is also designed to evolve with Kensington’s advisor community. By better understanding which tools, resources and content advisors use most, Kensington says it will continue to enhance the platform and develop support around the areas that deliver the greatest value to their businesses.
“The goal goes beyond creating a better website,” added Moore.
“It’s about creating an even better partnership. The easier we can make it for advisors to access our people, products and resources, the better equipped they are to serve their clients, grow their Kensington business and ultimately deliver an exceptional travel experience.”
Advisors can register on the new portal directly here.
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