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The travel industry is built on people. But with labour shortages, changing workplace expectations and AI transforming how we work, what does the future look like for the people behind the travel experience?
Amrita Bhalla (Photo Credit: Supplied)In Episode 16 of You Came to the Right Place, TravelPulse Canada's Natasha Lair and Jen Mallia sit down with hospitality expert Amrita Bhalla, Managing Director of AB Consulting, for a candid conversation about the future of hospitality and what it means for Canadian travel advisors.
In this episode:
The hospitality labour crunch: Why finding and keeping good people is becoming increasingly difficult, both in Canada and around the world.
AI in the workplace: From multilingual staff training to AI-assisted job interviews, where technology is helping and where it's going too far.
What travel advisors should be asking: Why a hotel's employee culture and staff satisfaction can tell you as much as its amenities.
The next generation of travel professionals: How expectations around flexibility, mentorship and work-life balance are reshaping recruitment.
The future of human connection: Could personal service eventually become a premium experience, or should it remain at the heart of hospitality?
Plus, our Pulse Check! Amrita weighs in on airplane pet peeves, passengers who don't use headphones and her idea for an AI-powered travel etiquette course. Natasha and Jen have a few stories of their own!
Listen to Episode 16 of You Came to the Right Place now!
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Resources Mentioned:
Fewer Workers, Higher Expectations: Inside Hospitality’s New Staffing Reality
Tourism HR Canada – Canadian tourism employment statistics, workforce research and labour market trends.
World Travel & Tourism Council (WTTC) – Global research and forecasts on tourism employment and workforce shortages.
Temporary Foreign Worker Program – Information on Canadian employment regulations and Labour Market Impact Assessments (LMIAs).
IBTM World – The international meetings and events industry gathering in Barcelona, where Amrita discussed plans to speak about attracting talent to the sector.
ABOUT THE HOSTS
Between them, Natasha Lair and Jen Mallia bring more than four decades of media and travel editorial experience to the mic. Ontario-based Natasha, Managing Editor of TravelPulse Canada, is warm, funny, and deeply curious, known for finding the human angle and cutting through industry spin with factual, unbiased reporting. Edmonton-based Jen, Senior Editor and travel media expert, pairs two decades of travel editorial experience with charm, quick wit, and sharp industry insight. From Central Canada to the West, they’ve got their ears to the ground, delivering real talk, smart analysis, and just enough sarcasm to keep it interesting.
ABOUT THE SHOW
You Came to the Right Place is a Canadian travel industry podcast from TravelPulse Canada. Expect smart conversation, insider context, and the kind of straight talk that doesn’t always make it into a press release. Each episode blends candid conversations between two editors, interviews with industry leaders, advisors, destination execs, and the people behind the stories we publish. If you work in travel, you came to the right place.
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