TravelBrands Updates Contact Centre Technology

TravelBrands has announced an update in its telephone technology to better serve thousands of travel agents across the country. 

The transformation uses Local Measure Engage for Amazon Connect, a pre-built contact center platform that uses the power of AWS and Generative AI to provide customers with highly personalized experiences. 

“We are thrilled to have collaborated with Local Measure to transform our operations,” said Nathalie Tanious, President & CEO of H.I.S.-Red Label Vacations. “This initiative was essential to meet the growing demand and increasing volume we are experiencing. The new contact centre solution optimizes our operational efficiency and greatly elevates the experience we offer. The project required immense effort, and our team executed this transformation flawlessly.”

The project marks a significant step forward in TravelBrands' commitment to delivering exceptional service. By integrating cutting-edge technology with robust customer relationship management tools, TravelBrands says the company aims to enhance the overall experience for agents while improving productivity.

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