by Natasha Lair
Last updated: 11:55 AM ET, Tue November 18, 2025
Travellers now have a more accessible path to exercising air passenger rights without the cost of legal representation, according to Waterloo-based travel-tech startup Airfairness.
Airfairness is a Canadian travel technology company that helps passengers worldwide claim compensation for flight delays, cancellations, and denied boarding. Its AI-powered Flight Navigator allows users to check eligibility in minutes and submit claims on a “no win, no fee” basis.
The company announced today it has been approved as an authorized participant in the Law Society of Ontario’s (LSO) Access to Innovation (A2I) program, a move it says gives it formal regulatory oversight to help passengers pursue compensation for delayed and cancelled flights.
'Airfairness' gets green light for AI flight compensation claims (Photo Credit: Airfairness.com)
“Air passengers have a clear legal right to compensation, yet too often that right is buried under complexity, blurred by misinformation, and challenged by airline pushback. Airfairness cuts through that noise. Our AI makes the process fast and fair and, with the LSO's approval, travellers can trust that their claims are handled with both efficiency and integrity,” said John Marzo, CEO of Airfairness.
“At its core, this entire industry is powered by data,” added COO Zohair Khan. “But data only creates value if it's handled with transparency and used to build confidence. When trust is everything, ensuring passengers know exactly how their information is used and protected is just as important as delivering results.”
According to a press release, the A2I program is designed to improve access to legal services while ensuring consumer protection. With A2I approval, Airfairness can offer regulated legal-type services. The designation allows the company to further test and deploy AI-driven tools to streamline the claims process, while operating under LSO oversight for transparency, data security, ethical service delivery, and complaint handling.
For international users, the A2I stamp signals that Airfairness has been vetted by a major legal regulator — something the company says will help build trust as it expands globally.
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