Helping clients navigate car rentals and advising them on their often complicated contracts can be tough. Fees and confusing contract terms make car rentals a potential stress point during what should be a relaxing getaway.
On top of that, the Better Business Bureau reports that con artists are increasingly impersonating rental car company representatives to scam summer travellers.
“As we approach the busy summer travel season, travellers are becoming increasingly savvy, but the scammers often adapt their strategies just as quickly,” warns Harry Anapliotis, CEO of Rental Center Crete, a car hire company based on the island of Crete, Greece. The good news is that with the right knowledge and a bit of preparation, all of these pitfalls can be avoided, allowing consumers to enjoy their summer travels without the fear of unnecessary financial burdens.
Consumers who take the time to educate themselves can significantly reduce their risk of encountering unexpected costs. “Well-informed research can provide insights into optimal booking times and locations. Rental rates can fluctuate based on demand, location, and seasons," he explains "By understanding these dynamics, you can book your rental strategically, leading to improved availability and better pricing.”
With that in mind, Anapliotis has seven strategies to share with your clients to ensure a smooth, stress-free rental experience this upcoming travel season.
Check Mileage Limitations
Some rental agreements come with mileage caps, and exceeding these can result in significant extra charges. Anapliotis recommends, “If you plan on driving extensively, look for deals that offer unlimited mileage to avoid any excess charges.”
Understand the Fuel Policy
Different rental companies have various fuel policies, such as 'full-to-full' or 'full-to-empty.'
“Opt for a 'full-to-full' policy where you receive the car with a full tank and return it the same way,” suggests Anapliotis. “Full-to-full is usually the fairest deal as you only pay for the fuel you actually use.” Be careful with 'full-to-empty' policies, which may include hefty service charges.
Avoid Airport Pickups
Rentals from airport locations generally include additional fees and taxes in their pricing. If possible, take a shuttle or taxi to a nearby off-airport rental location to find the same vehicles at a lower cost.
Book in Advance
One of the most effective ways to get a fair deal on car rentals is to book in advance. Due to high demand and low vehicle availability, prices tend to rise the closer you get to your rental date.
“Booking early gives you the best chance at a better price, and you’ll get a wider selection of vehicles,” adds Anapliotis.
Understand Insurance Options
Car rental companies often pitch pricey insurance coverage at the desk. Check with your credit card provider or personal car insurance to see if they cover rental vehicles. Consider third-party insurance providers, which typically offer better rates and coverage.
Inspect the Car Thoroughly
Before driving away, inspect the car for any pre-existing damage, both inside and outside.
Anapliotis suggests renters take photos and make sure any dents, scratches, or issues are documented in the rental agreement. This prevents the renter from being held responsible for damage they didn’t cause.
Beware of Additional Fees
Rental agencies can charge surprise fees for additional drivers, young drivers, or unnecessary extras like GPS systems and child seats. Always read the fine print and only pay for what you genuinely need. Decline expensive add-ons at the counter that you can avoid or bring yourself.
“Above all, always prioritize clear communication with the rental agency and maintaining thorough documentation to protect yourself," concludes Anapliotis. "This insight empowers you to make informed decisions and avoid overpaying for services that might be cheaper elsewhere."
Topics From This Article to Explore
