For the fifth year in a row, Toronto Pearson has been named "Best Large Airport in North America" by Airports Council International (ACI World), the global trade representative of the world's airports.
The honour comes as part of ACI World's Airport Service Quality (ASQ) program, which recognizes airports across the globe that deliver the best customer experience as voted by passengers.
For the second year in a row, Pearson also received the award for "Best hygiene measures by region" in North America. As travel restrictions ease, Pearson maintains a strong focus on science- and data-informed measures through its multi-layered Healthy Airport program to protect the health of passengers and employees alike, and to build trust in the air travel experience.
"I congratulate Toronto Pearson on their success in the Airport Service Quality Awards, which represent the highest possible recognition for airport operators around the world and recognize excellence in customer experience," said Luis Felipe de Oliveira, Director General, ACI World.
"Customers have spoken and recognized the successful efforts of the Toronto Pearson team in providing a superior customer experience under very trying circumstances during the pandemic."
"Amid the unprecedented impacts of the last two years to the travel industry, the staff and crew at Pearson Airport have continued to work hard and provide exemplary service and care to passengers while prioritizing their safety and security against the COVID-19 pandemic," said Omar Alghabra, Minister of Transport.
"This award is yet another demonstration of Pearson Airport's commitment to their passengers and to the air industry in Canada, and I want to congratulate them for this achievement for the fifth year in a row."
"As travel restrictions begin to ease and more and more travellers take to the skies, it's an exciting time for Toronto Pearson and for the aviation industry," said Deborah Flint, President and CEO, Greater Toronto Airports Authority.
"This is a superb recognition from ACI of the smart, hard work that everyone at Toronto Pearson has put into prioritizing health and safety while still delivering a stellar passenger experience over the last two years."
"While the air travel experience is very different than it was pre-pandemic, we are urgent in our work with all of our partners to smooth the air travel journey," Ms. Flint added. "This includes working in close collaboration with all levels of government to further ease overly onerous travel restrictions where the science supports such an approach."
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