Air Transat has been named the World's Best Leisure Airline for the sixth time at the Skytrax World Airline Awards.
The award represents passenger satisfaction of the product and staff service standards that leisure airlines provide to customers onboard flights and at the airport.
At the awards ceremony in London, England, Miguel Teixeira, Vice President, In-Flight Services & Customer Experience of Air Transat, alongside members of the Air Transat flight crew, were present to accept the award.
"To be recognized again with this award is incredibly gratifying," said Teixeira. "It reflects our commitment to providing our passengers with an outstanding travel experience and it speaks to the amazing enhancements we have recently made to our inflight product and service levels. Our team's tireless efforts to make customer satisfaction a priority ensure that we consistently meet and exceed the expectations of those who choose to fly with us."
The World Airline Awards were introduced in 1999 to provide a truly global customer satisfaction study. Travellers across the world vote to determine the award winners. Over 100 customer nationalities participated in the 2023/2024 survey with 21.42 million eligible entries counted in the results.
Annick Guérard, chef de l'exploitation de Transat. (Photo Credit: Courtoisie Transat)
"I am deeply grateful to our employees for their remarkable professionalism and dedication. Their contributions are at the heart of this significant achievement and winning this award for the sixth time underscores the extraordinary efforts of our team and their essential role in our continued success,” said Annick Guérard, Transat President and CEO.
"The success of Air Transat in winning this top accolade showcases the airlines top level service and travel experience for their customers," added Edward Plaisted, Chief Executive Officer of Skytrax.
"The achievement of winning this award for the sixth time solidifies their position as a market leader in the leisure airline industry and is a factor that Air Transat management and staff should be extremely proud of."
Air Transat first won this award in 2012, followed by repeat performances in 2018, 2019, 2021, 2023 and now 2024, in addition to being voted North America's Best Leisure Airline in 2022.
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