by Jen Mallia
Last updated: 12:05 PM ET, Thu December 4, 2025
A coalition of people with spinal cord injuries had the opportunity to preview what the airport journey is like for those with mobility constraints yesterday, Dec. 3, 2025.
"Air travel is a vital part of independence, and too many people with spinal cord injuries face unnecessary barriers when they fly,” said Michael Richardson CEO, Spinal Cord Injury Ontario. “This rehearsal tour gives our community the chance to practice the journey in a safe, supportive environment and to see firsthand what accessible travel can look like when partners get it right. We're grateful to Toronto Pearson and Air Canada for taking meaningful, concrete steps to improve the travel experience, and we're proud to work together toward a future where confidence and dignity are built into every trip."
The “rehearsal tour” was designed to familiarize participants with how they will be required to maneuver through Pearson and on to an Air Canada plane.
"At Toronto Pearson, we strive to ensure passengers feel prepared and confident throughout their travel experience," said Christina Iacovino, Director, Customer Experience and Development, Toronto Pearson. "This rehearsal program gives participants the chance to practice real stages in the journey and understand the supports available to them. Our collaboration with Spinal Cord Injury Ontario and Air Canada is an important step in improving accessibility and strengthening the travel experience for passengers with disabilities."
Paving the Way for Accessible Air Travel Rehearsal Tour at Pearson (Photo Credit: CNW Group/Toronto Pearson)
Participants were people with spinal cord injuries and their caregivers. They were shown what to expect at check-in, going through security and at boarding, including using an aisle chair and an eagle lifter
"Air Canada is committed to accessible travel, and an important step towards that goal is providing opportunities to get exposure and familiarity for customers who are new to travel with a disability," said Kerianne Wilson, Director, Customer Accessibility at Air Canada. "A rehearsal tour like today's is invaluable for building confidence by giving customers access to the airport and our specialized equipment and employees in a supportive setting so that when it comes time for their actual journey, participants will feel more prepared, comfortable, and assured. We are proud to support initiatives like this that remove barriers and help make the skies open to all."
To learn more about accessibility at Toronto Pearson, visit torontopearson.com/accessibility
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