Air Canada has been recognized with the most awards of any Canadian airline at the 2024 Skytrax World Airline Awards, taking home five in total.
Air Canada won in the following categories
· World's Best Business Class Airline Lounge Catering for the Toronto Air Canada Signature Suite.
· Best Cabin Crew in Canada.
· Most Family Friendly Airline in North America.
· Best Premium Economy Class Onboard Catering in North America.
· Cleanest Airline in North America.
Air Canada president and CEO Michael Rousseau (Photo Credit: Air Canada Media License)
"We are very pleased with the results of this year's Skytrax World Airline Awards due to the number of awards we won and also because they recognize Air Canada's industry leadership in delivering superior products and service across our diverse customer base,” said President and CEO Michael Rousseau.
“This includes our premium customers, to whom we offer the world's Best Business Class Airline Lounge Catering at our Toronto Air Canada Signature Suite and the Best Premium Economy Class catering in North America; families travelling together, who can enjoy the Most Family Friendly Airline in North America; and all customers who are served by the Best Cabin Crew in Canada while flying on the Cleanest Airline in North America."
Rousseau says the awards, determined through the world’s largest airline passenger survey, recognize the efforts of the airline’s 40,000 employees worldwide.
"I am particularly pleased to see the work of our flight attendants and our cabin services operations teams being recognized. And to our customers, I thank them for their loyalty to Air Canada and for expressing their support by taking part in the 2024 Skytrax awards survey, which had more than 20 million submissions globally."
Air Canada Signature Suite (photo courtesy Air Canada)
The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that is truly global. Travellers across the world vote to determine the award winners.
The online customer survey operated from September 2023 to May 2024, together with invitations sent to previous year respondents in the survey database. Over 100 customer nationalities participated in the 2023/2024 survey with 21.42 million eligible entries counted in the results. Survey entries are screened to identify IP and user information, with all duplicate, suspect or ineligible entries deleted.
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