by Natasha Lair
Last updated: 8:50 AM ET, Mon September 14, 2026
Flight Centre Canada announced two new retail locations in Toronto and North Vancouver, as the company continues to invest in in-person travel expertise alongside its digital and virtual services.
Flight Centre Crosstown has opened at 2507 Yonge Street in Toronto, north of Eglinton, while Flight Centre North Shore has opened at 120 W. 16th Street, Unit 104 in North Vancouver.
The expansion follows Flight Centre Canada's 30th-anniversary commitment to invest in its retail network and comes after a third consecutive record year for parent company Flight Centre Travel Group Canada. Canada was also the most improved Flight Centre market globally in the financial year ended June 2026.
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“Opening new travel stores in 2026 might sound old school, but that’s part of the point,” said Anita Emilio, executive vice president and general manager of Flight Centre Canada.
“People can research a trip for hours and still not know what they’re missing. A good travel expert cuts through the noise, flags the trade-offs and helps travellers make confident decisions.
“Technology gives us speed and choice. Our people bring judgement, context and accountability. The real value comes from combining the two.”
The new locations reflect Flight Centre's strategy of maintaining a physical retail presence while giving customers the option to work with consultants in-store, online or virtually.
“Brick-and-mortar retail works when it gives access to expertise people can’t get elsewhere,” said Chris Lynes, managing director of Flight Centre Travel Group Canada.
“These openings reflect a deliberate investment in a part of the business we know customers value and trust.
“We’re confident in our offering, but we’re also realistic about the current environment. We’ll continue to be selective about where we invest and focus on opportunities that make sense for both customers and the economics of the business.”
Flight Centre Crosstown is open Monday through Saturday from 10 a.m. to 6 p.m.
The North Vancouver location is open Monday through Friday from 9:30 a.m. to 5:30 p.m. Its grand opening is scheduled for September 10 from 4 to 7 p.m., with refreshments, prizes and supplier showcases.
The two openings come as travellers continue to navigate increasingly complex booking decisions while having access to more online research and booking tools than ever before. Flight Centre is betting that access to human expertise will remain an important part of that process.
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