The Canadian Automobile Association (CAA) has launched an easy-to-use guide to help air travellers navigate the rules when they run into common problems including flight delays, cancellations, lost bags and getting bumped from a flight.
"Travelling can be complex, and the rules protecting air travellers are complicated. CAA is stepping up by providing Canadians with the information they need when things go wrong," says Ian Jack, vice-president, public affairs for CAA National.
Canada has had federal rules governing air passenger rights for several years now, but they are complicated and long -- running to over 60 pages.
CAA says its Air Passenger Help Guide provides a plain-language guide that answers questions about the most common flight disruptions in five clicks or less. Air travellers wondering what, if anything, the airlines owe them can consult our guide for help.
CAA has launched an easy-to-use guide for air travellers experiencing disruptions. (Photo Credit: CAA)
"CAA runs one of Canada's largest leisure-travel agencies and has been a strong advocate of strengthening passenger protections. CAA has been pushing the federal government to simplify the rules to make them easier to use," says Jack. "But until then, CAA's Air Passenger Help Guide will be there to help air travellers when something goes wrong."
According to a recent CAA survey of more than 2,500 Canadians, over six in ten (61%) Canadians say they or someone they know has experienced a flight disruption in the last two years.
CAA says it has also been pushing the government to live up to its commitment to publish statistics on airline performance on topics such as on-time or baggage loss, so Canadians can judge for themselves how everyone is doing. Over 80% of Canadians agree, saying they want more transparency through the publishing of statistics by the federal government and airlines.
CAA's Air Passenger Help Guide can be found here.
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