by Jen Mallia
Last updated: 12:55 PM ET, Wed May 6, 2026
Porter Airlines has partnered with Hopper Technology Solutions (HTS) for a new way to offer passengers a convenient way to deal with cancellations and delays.
HTS’ Disruption Assistance product, available on Porter as Delay and Cancellation Assistance, is an optional add-on that offers passengers real-time solutions if their flight is disrupted by more than two hours or cancelled within 24 hours of departure.
“At HTS, we believe that when unavoidable disruptions arise, there is an opportunity to delight customers and build brand loyalty – if you have the right solutions,” said Ella Alkalay Schriber, SVP and GM of Fintech at HTS (Hopper Technology Solutions). “Disruption Assistance is that solution. It provides seamless, real-time rebooking, helping them get to their final destination. We are thrilled to partner with Porter to bring this offering to more Canadian travellers.”
HTS actively monitors all flights and notifies affected passengers. Customers can rebook on a new flight with any airline – covering the cost to a maximum amount. If passengers are not satisfied with their rebooking options, they can receive a full refund of their original ticket price while keeping their original flight.
“This new product helps passengers quickly get back on track to their destination,” said Javeed Razvi, vice president, revenue management, Porter Airlines. “Receiving automated, immediate rebooking options will give travellers confidence, allowing them to focus on enjoying their trip, rather than finding alternative solutions on their own.”
Delay and Cancellation Assistance is now available on the Porter site. This add-on can only be used on Porter itineraries and cannot be applied to bookings that include partner airlines. Pricing varies based on factors such as routing and time of year.
More information can be found on www.flyporter.com.
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