Air Canada says it’s expecting more than 2.3 million customers between Dec. 18 and Jan. 4.
The airline anticipates close to 130,000 passengers a day during the period, with daily volumes surpassing 140,000 on peak travel days.
“At Air Canada, the customer experience is at the core of everything we do, and we know that at this busy time of year and with unpredictable weather, holiday travel is exciting but can also be stressful,” said Tom Stevens, Vice President of Customer Experience and Service Operations.
“Our teams are here to provide attentive care and help customers feels confident and comfortable throughout their journey. Especially our customers who may need an extra helping hand – whether that’s families with young children, or our customers with accessibility needs.”
According to the airline, additional staff will be on hand at airports to assist travellers with navigating terminals, including directions, baggage support and general assistance.
Between Dec. 18 and 24, Air Canada employees at many Canadian airports will also distribute complimentary snacks, including LeClerc Célébration cookies and TWIGZ pretzels.
Earlier this month, Air Canada teams surprised travellers at Montréal-Trudeau International Airport (YUL) with holiday gifts as part of seasonal customer service efforts.
In 2025, Air Canada introduced fast, free Wi-Fi for Aeroplan members on North American and Sun routes, added complimentary beer, wine and premium snacks on board, and opened Air Canada Cafés in the YUL and Vancouver (YVR) domestic terminals.
The Air Canada mobile app continues to provide flight updates, gate changes and real-time baggage tracking, including a feature that identifies employees handling customer baggage.
Air Canada says priority assistance remains in place for families and customers with accessibility needs, supported by its three-year Accessibility Plan launched in 2023.
Seasonal food offerings are also being introduced across lounges and flights in December. Select Maple Leaf Lounges will feature regional Canadian dishes such as tourtière du Québec, turkey dishes, beef dishes, and seasonal desserts. Festive menu items will also be available onboard, varying by cabin class on select international outbound flights.
On Dec. 25, children aged 12 and under may receive a Lindt teddy bear. Passengers will also have access to more than 50 holiday-themed films and shows through Air Canada’s in-flight entertainment system.
Looking beyond the holidays, Air Canada says it is planning new routes, aircraft deliveries and cabin upgrades in 2026 as part of its broader network and product expansion plans.
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