John Kirk with Vincent Gauthier-Dore, Managing Director Sales, North America, Air Canada

Meet Air Canada's new Managing Director of Sales, North America, Vincent Gauthier-Dore.

He started in the industry as a travel agent at the age of only 17, and has worked in call centres for airlines such as Air France before moving to Air Canada where began his career with them as a flight attendant. It's safe to say he knows the industry from the ground up. Watch as he speaks with TravelPulse Canada's John Kirk about his plans to ensure travel agents have the right tools, how important agents are to Air Canada and what agents can expect under his helm.

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