While there is a heightened awareness about the need for travel insurance, there are still a fair
number of misconceptions and myths about travel insurance.
One myth that continues to replay is around claims: how they’re handled and how they get paid.
Travel advisors play a crucial role in debunking these myths and one thing is true: more clients
rely on their trusted travel advisor to help them debunk not just the myths but navigate all the
value and benefits that travel insurance has to offer.
Myth 1. “Travel insurance is too complicated - heading a claim off at the pass.”
“It all starts with the sale, and this is where a trusted travel advisor can really excel and add
value,” says Cheri Thompson, Business Development Manager, at Allianz Global Assistance.
“Like any insurance product, travel insurance comes with its own wording. With their strong
background in the travel landscape, drive for continuous learning, and strong customer service
skills, travel advisors are well-positioned to guide their clients through the unique eligibility,
benefits, conditions and exclusions contained in a travel insurance policy.”
Thompson says travel insurance doesn’t cover everything, but travel advisors can really add
value by pointing out what is and is not covered. It is crucial for your clients to understand their
coverage and terms of policy before making a purchase – that’s the unmatched value that travel
advisors bring to the trip planning process. Travel insurance protects your clients so that they
can enjoy their vacations without worrying about potential financial burdens.
Myth 2. “I’ve travelled so many times and never needed travel insurance.”
“The truth is, travel emergencies can happen at any time, to anyone – even while swimming at
the pool, sightseeing or souvenir shopping,” says Thompson. “It only takes one
unexpected/unfortunate accident for the most perfect vacation to take a turn. Many of the claims
we see often start with an emergency – whether it’s a sick child, a broken bone or an upset
tummy.”
Clients can reach Allianz 24/7 for emergency assistance and their expert team of medical
professionals will take good care of them. Travel advisors help by providing the same kind of
TLC that Allianz does – gently offering support and ensuring their client gets connected to
the 24/7 emergency assistance for help.
“Sometimes in an emergency, a client will reach out to their travel advisor for help – that’s the
kind of close relationship many advisors have with their clients,” adds Thompson.
Myth #3: “I’ll have to jump through hoops to get my claim paid.”
Sometimes, as with an emergency, clients will ask their travel advisors to help with their travel
insurance claim. Here, advisors can help by referring their clients to our online claims portal –
it’s the easiest, fastest, and loop-free way to get a claim paid.
With a focus on improving all stages of their experience, clients can submit travel insurance
claims via a user-friendly, online claims portal, which provides a smoother, more efficient claims.
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