by Brian Major
Last updated: 1:00 PM ET, Wed March 11, 2026
The Caribbean Tourism Organization (CTO) today announced the
appointment of Norris Clement as deputy director of Professional Services.
Clement’s hiring will “strengthen the organization’s capacity to advance
workforce development and professional advancement initiatives” across the
Caribbean tourism sector, said CTO officials,
With more than 30 years of leadership experience across the
public and private sectors, Clement offers “recognized expertise in human
resource development, service standards, quality assurance, business
development and project management.”
A Trinidad and Tobago native, Clement has held senior
leadership roles across multiple industries and has built a strong track record
in tourism development and service excellence. His notable appointments include
his role as Lead of the Service, Training, Attitude, Respect (STAR) Unit at
Trinidad Tourism Development Company, where he led initiatives designed to
strengthen service delivery standards across the tourism sector.
He also served as Manager of Customer Service and
Training at ANSA Rentals, a division of the ANSA McAL Group, where he directed
training and service excellence programs within a corporate environment.
“As I assume this new role, I am excited to help shape
a future-fit and future-forward tourism workforce while strengthening the
capacity an d competitiveness of the organizations and businesses that power
our sector,” Clement said.
He added, “I look forward to working with colleagues,
partners and stakeholders across the region to expand opportunities for
learning, certification and professional development for tourism professionals,
entrepreneurs and upcoming industry talent.”
Most recently, Clement served as project manager for the
Caribbean Development Bank-funded CTO Tourism Human Capital Development Project
2025. In that role he provided strategic and operational leadership to support
successful implementation of the initiative, including consultant coordination,
stakeholder engagement and overall program execution.
In his new role, Clement will lead the advancement of CTO’s
regional people development pillar in CTO’s Reimagine Plan, focusing on tourism
education and training, workforce development, quality assurance, service
excellence and professional advancement initiatives across member countries.
Norris’ appointment reinforces CTO’s ongoing commitment to
strengthening human capital and supporting a competitive, resilient tourism
sector across the Caribbean.
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