American Express Global Business Travel (Amex GBT) and SAP Concur, two of the largest players in business travel have partnered to address an industry challenge: systems that leave travel managers struggling with siloed data, limited visibility and inconsistent traveller experiences. According to Amex GBT, travel and expense is the second-largest controllable spend for many organizations, making the stakes especially high.
The new platform, called Complete, unifies booking, payments, servicing and expense into one system. The new platform combines Amex GBT’s marketplace of more than 600 airlines and two million hotel properties with SAP Concur’s expense and software capabilities.
The press release announcing Complete states that travellers will see “AI-powered personalization, expanded rail and ground content, and one interface across online and offline channels.” There will be live chat support to provide a single point of service and companies will gain “real-time data insights to improve policy compliance and spend control.”
“This strategic alliance represents the future of travel and expense management,” said Fred Fredericks, General Manager and Chief Product Officer, SAP Concur. “We plan to deliver a solution that helps make business travel not only easier, but smarter and more impactful for organizations everywhere.”
The first release of Complete will be available to customers later in October, with additional features and functions planned on a quarterly basis through next year. Both companies emphasized that existing platforms such as Concur Travel and Neo will continue to be supported alongside the development of the new system.
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