by Natasha Lair
Last updated: 2:55 PM ET, Mon March 10, 2025
Passengers have cast their votes, and Pearson International Airport (YYZ), St. John's International Airport (YYT), and Victoria International Airport (YYJ) have received top honours from Airports Council International (ACI).
ACI World has announced the winners of the 2024 Airport Service Quality (ASQ) Awards. The awards, presented in partnership with the travel technology company Amadeus, recognize the best airports in the world based on passenger experience.
Categories include Most Enjoyable Airport, Cleanest Airport, Easiest Airport Journey, and Most Dedicated Staff.
Determined solely by traveller feedback, a record-breaking 181 honours were given to 95 airports globally.
Pearson Claims Best Airport Over 40M
Toronto Pearson claimed the title of Best Airport Over 40 Million Passengers in North America for the second consecutive year and the seventh time in eight years.
"This achievement is a direct reflection of the passion and dedication of our employees, who show up every day and every night, demonstrating their commitment to our customers and delivering excellence," said Deborah Flint, President and CEO of Toronto Pearson.
According to ACI, the ASQ Awards evaluate airports based on real-time passenger surveys, with almost 700,000 travellers participating in 2024.
“In today's fast-evolving world, where passenger expectations are higher than ever, airports must continually push the boundaries of service to stay ahead," ACI Director General Justin Erbacci said.
St. John’s and Victoria Earn Top Honours
St. John’s International Airport and Victoria International Airport earned the 2024 ASQ award for Best Airport Under 2 Million Passengers in North America.
YYT said the recognition is based on feedback from over 1,400 passenger surveys conducted at the airport.
“As Newfoundland and Labrador’s primary gateway to the world, we take great pride in delivering an exceptional passenger experience,” said Dennis Hogan, Chief Executive Officer of the St. John’s International Airport Authority.
YYT previously won Most Improved Airport in North America for Customer Experience in 2019.
The airports will be officially recognized at the annual ASQ Awards Ceremony in September 2025 during ACI World’s Airport Experience Summit in Guangzhou, China.
Full list of recipients here.
2024 ASQ Awards Eligibility and Scoring
For an airport to be eligible to receive an ACI ASQ award, the airport must be an active participant in the ACI ASQ main-type survey program and must complete a full calendar year of participation in accordance with the program rules. ASQ conducts quarterly quality audits to review data collection, and airports must pass all ASQ quality audits to be eligible. Any breach of fieldwork rules may result in the exclusion of the participating airport from the annual rankings and/or awards.
Topics From This Article to Explore
