Last month, Ontario’s Minister of Public and Business Service Delivery ordered the Travel Industry Council of Ontario (TICO) to make changes to its governance structure. To provide registrants an opportunity to learn more about the by-law changes, TICO will host an informational webinar on Tuesday, September 12 from 3 pm – 4 pm
The changes will see the organization’s Board of Directors reduced from 11 members to nine.
The government also mandated TICO to create an industry advisory council, comprised of members representing the interests of travel agents and travel wholesalers, to report to and advise the Board.

The Travel Industry Council of Ontario celebrated 25 years at its virtual AGM led by CEO Richard Smart. (Photo Credit: Travel Industry Council of Ontario)
The ‘Minister’s Orders’ to TICO include the following:
· Decrease the number of Board members from 11 to 9.
· Ensure all Board members possess a positive orientation for proactive consumer protection initiatives.
· Ensure no more than 34% of the members of the Board are drawn from the travel agent and travel wholesaler industry.
· Establish a nominations committee with requirements around eligibility criteria for nominated Board members.
· Establish an industry advisory council as noted above.
The ministry says the changes are designed to: enhance consumer protection; enhance accountability for the sector; present an opportunity for TICO’s Board to lead in governance best practices; and provide a forum for industry to identify issues and provide advice to TICO’s Board.
To view a copy of the amended by-laws, click here. To register for the by-law webinar, click here.
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