You Came to the Right Place Episode Three (Photo Credit: Northstar)
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For many travel advisors, the job doesn’t end at the booking, and increasingly, that’s where the real value begins.
In Episode Three, hosts Natasha Lair and Jen Mallia sit down with Expedia Cruises consultant Johanna “Joey” Silver to unpack what it means to deliver client-first travel in today’s landscape.
The newest episode explores how Silver is building loyalty by going beyond the booking. From thoughtfully layered pre- and post-cruise experiences to anticipating client needs before they arise, the conversation highlights the shift toward highly personalized, seamless travel planning.
Europe and bucket-list destinations remain key areas of focus, but her approach is grounded in one core idea: every trip should feel effortless for the client.
ICYMI: The First Two Episodes
The latest episode builds on the momentum of the podcast’s early lineup, which has already tackled some of the biggest conversations shaping the Canadian travel industry.
Episode One set the tone—a candid discussion with independent advisor Patrice Beasley, focusing on what advisors are experiencing right now, from shifting booking patterns to evolving client expectations. The goal was simple: start by listening.
Episode Two, “From Posts to Profit: Independent Advisor Gabi Hradsky on the Power of Social Media,” explored how social platforms are driving real business growth. Hradsky shared how she’s turned content into conversions, offering a behind-the-scenes look at building a modern travel business.
Why It’s Worth a Listen
With a “kitchen table” vibe and a focus on advisor voices, You Came to the Right Place carves out space for conversations that go beyond surface-level trends.
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