Travel agents are being asked a lot of questions about what compensation may be available to their clients during this period of increased trip and baggage delays. To help them answer these questions, ACTA has launched a new Trip and Luggage Compensation Tool.
The new resource is designed to help agents understand compensation and reimbursement rules for domestic and international air travel.
ACTA says the creation of the new tool was spurred by requests for materials to help agents guide customers through the resources are available in the event of flight delays, cancellations, baggage delays, loss, and damage.
Users can input the origin and destination of the impacted flight and the tool will display potential compensation and reimbursement rules applicable to that trip.
However, ACTA says this tool is not a substitution for legal advice, and users should seek counsel from a lawyer as required.
The organization says it continues advocating with governments and suppliers on improving trip delays to enable economic recovery for Canada's travel agencies and independent travel agents.
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